Help with orders, downloads, and licenses.
Start with the answers below. If your issue is not covered, contact us and include the product name, order number, and a concise description of what happened.
Orders and account
Order history
Sign in to My Account → Orders to review purchases and their status.
Digital downloads
Available files appear under My Account → Downloads after an eligible order is completed.
Account access
Use the password reset link on the My Account page if you cannot sign in.
Common questions
Where is my download?
Check My Account → Downloads and the email used at checkout. Some orders may require payment confirmation before a download becomes available.
My license key is not working. What should I send?
Contact us with your order number, product name, software version, and the exact error message. Do not post the full key publicly or include passwords.
Can I move software to another computer?
Transfer and activation rules depend on the product and license purchased. Review the product page first, then contact us if you need an activation reset or clarification.
How are physical orders shipped?
Availability, destination limits, shipping method, and estimated delivery are shown during checkout when applicable. See Shipping & Returns for more information.
How do I join the affiliate program?
Review the program information and submit an application on the Become an Affiliate page.
Still need help?
Use the contact form or email info@mkme.org.